Customer Success & Order Coordination Specialist

CORPORATE RESOURCES OF IL LTD; Schaumburg (IL); On-site; USD 53,000 - 57,000; Full time

Job summary

CORPORATE RESOURCES OF IL LTD is seeking a Customer Support & Administrative Coordinator to join our growing team in Schaumburg, IL. You will support customers through the ordering process and provide administrative coordination across internal teams to ensure a seamless experience.

Responsibilities include quoting, order entry, tracking, and coordinating with production, purchasing, and logistics to keep orders on schedule.

Qualifications

• 2+ years of experience supporting customers or in an administrative office environment.
• Experience handling customer orders, pricing, processing transactions, or supporting sales activities.
• Ability to communicate clearly and professionally with customers, vendors, and coworkers.
• Comfortable using Microsoft Office and learning new computer systems.
• Resourceful approach to resolving questions and issues, following tasks through to completion.
• Self-motivated and capable of working independently while contributing to a team.

Responsibilities

• Serve as a knowledgeable and responsive resource for customers throughout the purchasing and ordering process.
• Prepare and deliver accurate quotes based on customer needs, product requirements, pricing, and availability.
• Enter, review, and maintain customer orders with a high level of accuracy.
• Research product availability, pricing, lead times, and other order-related information.
• Follow up on open orders and keep customers informed regarding status, timing, and changes.
• Address customer questions, order adjustments, discrepancies, and concerns in a timely and professional manner.
• Communicate with vendors and internal departments to gather information and resolve order-related issues.
• Partner with production, purchasing, warehouse, and logistics teams to help ensure orders are fulfilled accurately and on schedule.
• Maintain organized and accurate customer, quote, and order records within company systems.
• Assist with purchase orders, documentation, reporting, and other administrative functions as needed.
• Take ownership of customer requests and ensure appropriate follow-through from initial inquiry through resolution.
• Develop a strong understanding of the company’s products, systems, and processes to effectively assist customers.

Skills

Customer service

Administrative support

Communication

MS Office

Problem solving

Teamwork

Self-motivation

Tools

ERP systems

Job description

CORPORATE RESOURCES OF IL LTD is seeking a Customer Support & Administrative Coordinator to join our growing team in Schaumburg, IL. You will support customers through the ordering process and provide administrative coordination across internal teams to ensure a seamless experience.

Responsibilities include quoting, order entry, tracking, and coordinating with production, purchasing, and logistics to keep orders on schedule.