Customer Success Coordinator: Order & Cross-Functional Liaison

Kids for the Future; Monticello Township (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k) with company match

Paid holidays and bereavement leave

Flexible benefits plans

Job summary

Suburban Manufacturing Group is seeking a Customer Success Representative to manage customer orders and coordinate with Sales, Operations, and Shipping in a fast-paced environment. You will ensure accurate entry, status updates, and timely communications to maintain commitments.

The role emphasizes collaboration across departments, attention to detail, and proactive problem solving, with opportunities to contribute to process improvements and customer feedback initiatives.

Qualifications

• 2+ years of customer service, order management, sales support, or administrative experience; manufacturing or industrial experience preferred.
• Strong verbal and written communication skills with customers, vendors, and internal teams.
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and a commitment to accuracy.
• Experience with sales orders, purchase orders, returns, freight requests, or shipping documentation preferred.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with ERP/MRP, CRM, and customer portal systems preferred.
• Ability to work independently while collaborating across departments.

Responsibilities

• Serve as a primary point of contact for customer order-related questions and requests.
• Monitor shared order inboxes and incoming calls, prioritize requests, route inquiries to the right resource.
• Enter, validate, and maintain customer orders including pricing and delivery details.
• Review purchase orders against quotations and resolve discrepancies before release.
• Provide timely order-status updates and communicate delays or changes.
• Coordinate routine freight requests and shipping instructions.
• Maintain ERP/CRM/customer records and assist with CRM cleanup and quote maintenance.
• Identify recurring issues and contribute to process improvements.

Skills

Customer Focus

Organization

Communication

Problem Solving

Collaboration

Attention to Detail

Curiosity

Initiative

Tools

Outlook

Excel

Word

ERP/MRP

CRM

Customer Portal

Job description

Suburban Manufacturing Group is seeking a Customer Success Representative to manage customer orders and coordinate with Sales, Operations, and Shipping in a fast-paced environment. You will ensure accurate entry, status updates, and timely communications to maintain commitments.

The role emphasizes collaboration across departments, attention to detail, and proactive problem solving, with opportunities to contribute to process improvements and customer feedback initiatives.