Customer-Focused Sales & Order Coordinator

Partners In Recovery LLC; Bremen (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

Indiana Carton Company is seeking a Sales Service Coordinator to act as the primary liaison among clients, Account Managers, and internal teams to ensure smooth order processing from start to finish.

You will manage inquiries, inventory forecasting, and contract renewals while maintaining strong customer relationships and accurate data entry in the ERP system. This role emphasizes service excellence and efficient operations.

Qualifications

• High school diploma required; post-secondary degree preferred.
• Experience in customer service and/or sales is required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Serve as liaison between clients, account managers, and internal departments to coordinate orders from start to finish.
• Participate in EOS platform activities and weekly scorecard reporting to align with company goals.
• Coordinate production needs with sales, scheduler, production, artist, estimator, and customer to fulfill contracts and purchase orders.
• Manage customer inquiries related to orders, inventory, pricing, invoicing, and shipping information.
• Enter and process a high volume of purchase orders into ERP accurately and promptly.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Analytical skills

Reliability

Adaptability

Task prioritization

Delegation

IT security awareness

Education

High school diploma

Post-secondary degree preferred

Tools

Microsoft Office 365

CRM - Zendesk

ERP - Advantzware

MES/OEE - Vorne

IMS - Netstock

PMS – PrimaLogik

Job description

Indiana Carton Company is seeking a Sales Service Coordinator to act as the primary liaison among clients, Account Managers, and internal teams to ensure smooth order processing from start to finish.

You will manage inquiries, inventory forecasting, and contract renewals while maintaining strong customer relationships and accurate data entry in the ERP system. This role emphasizes service excellence and efficient operations.