Customer Success & Order Coordination Specialist

Labelmaster; Chicago (IL); Hybrid; USD 27,552 - 33,062; Full time

Benefits offered by this job

Hybrid schedule

Mon-Fri schedule

Benefits package

401(k) with company match

Paid holidays and PTO

Education assistance

Career growth

Team environment

Job summary

Labelmaster is seeking a seasoned Customer Success Coordinator to support our growing team in Chicago. This hybrid role coordinates customer orders, manages inbound requests, and ensures SLA performance while delivering an exceptional experience.

You’ll work with CRM and ERP systems, partner with Sales, Operations, and Production, and help mentor newer team members. Strong communication and multi-tasking are essential for success in a fast-paced environment.

Qualifications

• 5+ years in customer service roles.
• Experience with CRM or ERP systems.
• Strong order entry and order management experience.
• Excellent communication and problem-solving skills.
• Experience handling high volume customer interactions.

Responsibilities

• Manage inbound customer orders and service requests.
• Route orders to the appropriate internal teams.
• Monitor order status and ensure SLA deadlines are met.
• Answer customer inquiries via phone and email.
• Resolve customer issues and escalate when appropriate.
• Process quotes and customer orders accurately.
• Maintain customer records within CRM and ERP systems.
• Work closely with Sales, Operations, and Production teams.
• Track customer service metrics and performance.
• Help train and mentor newer team members.
• Support continuous improvement initiatives.

Skills

Customer service

Communication

Problem solving

Multitasking

Order management

Excel

Word

Tools

CRM software

ERP software

Microsoft Dynamics 365

Order entry systems

Job description

Labelmaster is seeking a seasoned Customer Success Coordinator to support our growing team in Chicago. This hybrid role coordinates customer orders, manages inbound requests, and ensures SLA performance while delivering an exceptional experience.

You’ll work with CRM and ERP systems, partner with Sales, Operations, and Production, and help mentor newer team members. Strong communication and multi-tasking are essential for success in a fast-paced environment.