Onsite Customer Service Specialist - Packaging

Packaging Corporation of America; Tampa (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Tuition Reimbursement

Job summary

Packaging Corporation of America (PCA) is seeking an onsite Customer Service Representative for our Tampa, FL fabricating facility at 1450 Massaro Boulevard. The role focuses on delivering superior service, handling orders, pricing, and coordinating with internal teams to ensure on-time delivery and accurate invoicing.

The position requires a high school diploma, 2 years in customer service handling orders, and proficiency with Word, Excel, and Outlook.

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates.
• Serve as a link between the customer and design, sales and production teams to meet customer requirements.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Multi-tasking

Teamwork

Education

High school diploma

Associates degree or college coursework

Tools

Microsoft Word

Excel

Outlook

Job description

Packaging Corporation of America (PCA) is seeking an onsite Customer Service Representative for our Tampa, FL fabricating facility at 1450 Massaro Boulevard. The role focuses on delivering superior service, handling orders, pricing, and coordinating with internal teams to ensure on-time delivery and accurate invoicing.

The position requires a high school diploma, 2 years in customer service handling orders, and proficiency with Word, Excel, and Outlook.