Customer Success & Order Coordination Specialist

Mansfield Energy Corp; Gainesville (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

Mansfield Energy Corp is seeking a Customer Service Coordinator to join our customer team and provide best-in-class service. You will engage with customers for fuel delivery requests, perform order entry in the ERP system, and help resolve issues on behalf of the customer.

Your role requires strong communication, the ability to coordinate with multiple departments, and a proactive approach to problem solving. The position is on-site with a 40-hour week and training lasting several months.

Qualifications

• High School Diploma required.
• Customer Service experience required.
• Team environment experience preferred.
• Moderate to advanced knowledge of Microsoft Outlook.
• Basic Excel and Outlook proficiency required.

Responsibilities

• Receive customer calls/emails, engaging with a warm, pleasant, and helpful attitude.
• Identify customer needs.
• Enter orders into the ERP system timely and accurately; provide order numbers to customers.
• Coordinate with various departments to resolve issues and ensure timely delivery on behalf of the customer.
• Keep customer informed of order status at all times, with no exceptions.
• Greet customers and resolve complaints by troubleshooting with internal departments or CRM.

Skills

Customer service

Team environment

Problem solving

Communication

Education

High school diploma

Tools

Microsoft Outlook

Excel

Job description

Mansfield Energy Corp is seeking a Customer Service Coordinator to join our customer team and provide best-in-class service. You will engage with customers for fuel delivery requests, perform order entry in the ERP system, and help resolve issues on behalf of the customer.

Your role requires strong communication, the ability to coordinate with multiple departments, and a proactive approach to problem solving. The position is on-site with a 40-hour week and training lasting several months.