Petroleum Customer Support & Orders Specialist

ADP, Inc.; Columbus (OH); Sur place; USD 38 000 - 46 000; Plein temps

Résumé du poste

Cadence Petroleum Group is seeking a Customer Service Specialist to join our Columbus-based team. The role combines front-line customer support with order processing, responding to inquiries by phone and email, and ensuring accurate records of orders and shipments.

You will work across customer service and service functions, collaborating with sales and billing to resolve issues quickly and maintain high service levels.

Qualifications

• 2 years of customer service experience with a great attitude.
• Demonstrates strong communication and interpersonal skills.
• Self-motivated and detail oriented.
• Demonstrates quick problem-solving skills and work in a fast-paced environment.
• Proficient in Microsoft Office applications with ability to learn.

Responsabilités

• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

Connaissances

Customer service experience

Communication skills

Detail oriented

Problem solving

Microsoft Office

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office

Description du poste

Cadence Petroleum Group is seeking a Customer Service Specialist to join our Columbus-based team. The role combines front-line customer support with order processing, responding to inquiries by phone and email, and ensuring accurate records of orders and shipments.

You will work across customer service and service functions, collaborating with sales and billing to resolve issues quickly and maintain high service levels.