Sales Operations Coordinator: Mastering Orders & Customer Experience

Nortek Air Solutions, LLC; United States; In loco; USD 45.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO 4 weeks

11 holidays

Health insurance

Disability insurance

401k match

Education reimbursement

Descrizione del lavoro

Nortek Air Solutions, LLC is seeking a Sales Coordinator to ensure accurate, compliant order processing from entry to fulfillment. You will support SAEs, Finance, and internal stakeholders by validating documentation, maintaining order accuracy, and managing billing and delivery of sales orders.

The role emphasizes data integrity, credit process support, and delivering a seamless customer experience through the ERP lifecycle.

Competenze

• Experience in order entry, sales operations, or compliance processing.
• Proficiency with ERP systems (e.g., Syteline, Oracle, NetSuite, Microsoft Dynamics).
• Strong understanding of purchase orders, order documentation, and billing processes.
• Ability to read and interpret customer POs and contract terms.
• Strong attention to detail and accuracy.
• Excellent communication skills (internal and customer-facing).
• Ability to prioritize and manage high-volume workloads.
• Working knowledge of credit processes, tax exemption forms, and terms & conditions.

Mansioni

• Enter new Sales Orders submitted by SAEs into the ERP system.
• Validate all required compliance documentation, including PO, PORC, customer forms, tax exemptions, credit authorization, T&Cs, PAR approvals, etc.
• Set sales order headers and create line items with full accuracy.
• Confirm order accuracy against customer PO and required documents.
• Generate and distribute Sales Confirmations to SAEs.
• Attach all relevant documents to internal order records.
• Send Acknowledgements to external customers.
• Process updates and edits to existing Sales Orders based on inputs from SAEs, Finance, and sales management.
• Enter revised PORCs and customer POs as required.
• Adjust dates, quantities, and line details to maintain order integrity.
• Issue revised Confirmations and Acknowledgements.
• Process intercompany orders Submit Credit Limit increase requests and manage credit approvals via SharePoint.
• Update order-related trackers including New/Released Order Tracker and PO Tracker.
• Add or adjust freight charges as requested by Finance.
• Adjust shipping, delivery, and scheduling dates as needed.
• Analyze contract terms for variable orders to ensure compliance.
• Request Pre-Payment Invoices from Finance.
• Send Sales Order Release Acknowledgements to customers.
• Process inventory and intercompany transfer orders.
• Maintain job folder organization and file all required documents.

Conoscenze

Order entry

Sales operations

Attention to detail

Communication

Cross-functional collaboration

Credit processes

Strumenti

Syteline

Oracle

NetSuite

Microsoft Dynamics

Descrizione del lavoro

Nortek Air Solutions, LLC is seeking a Sales Coordinator to ensure accurate, compliant order processing from entry to fulfillment. You will support SAEs, Finance, and internal stakeholders by validating documentation, maintaining order accuracy, and managing billing and delivery of sales orders.

The role emphasizes data integrity, credit process support, and delivering a seamless customer experience through the ERP lifecycle.