Customer Success & Onboarding Manager — CRM & Growth

ITS Logistics, LLC; Sparks (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

ITS Logistics, LLC is seeking a Customer Success Manager to own the onboarding program and ensure CRM data integrity across all customer touchpoints. You will serve as a liaison among brokerage teams to set onboarding expectations and drive smooth customer experiences.

The role emphasizes cross-selling initiatives, weekly sales- and leadership-aligned meetings, and accurate customer documentation in CE, Dart, and other systems. Strong analytical skills are essential.

Qualifications

• Bachelor's degree preferred in business, logistics or related field.
• 3+ years of experience with customers or sales in logistics.
• Track record of building and maintaining strong customer relationships.

Responsibilities

• Oversee onboarding of new customers and maintain onboarding roadmaps.
• Coordinate cross-selling activities and inter-team communications.
• Maintain CRM profiles and provide leadership with onboarding ROI data.

Skills

CRM experience

Data analysis

Project management

SOP documentation

Communication

Education

Bachelor's degree (business/logistics preferred)

Tools

CE

Dart

Microsoft Office

Job description

ITS Logistics, LLC is seeking a Customer Success Manager to own the onboarding program and ensure CRM data integrity across all customer touchpoints. You will serve as a liaison among brokerage teams to set onboarding expectations and drive smooth customer experiences.

The role emphasizes cross-selling initiatives, weekly sales- and leadership-aligned meetings, and accurate customer documentation in CE, Dart, and other systems. Strong analytical skills are essential.