Customer Success & Ops Associate (Growth & Onboarding)

Hut 8; Miami (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Disability insurance

Job summary

A leading tech infrastructure company in Miami is seeking a Customer Success & Operations Associate to enhance customer relationships and operations. This role, perfect for someone with 2–4 years of experience, requires initiative, flexibility, and a passion for technology. Responsibilities include managing customer onboarding, overseeing billing processes, and ensuring compliance. The work environment is dynamic, fostering learning and collaboration with a dedicated team in a fast-growing startup atmosphere.

Qualifications

• 2–4 years of experience in customer success or operations.
• Strong passion for AI and emerging technology.
• Availability outside core hours for customer needs.

Responsibilities

• Manage customer relationships and onboarding processes.
• Handle billing and contract management.
• Oversee compliance and legal administration.
• Support growth initiatives and customer satisfaction.

Skills

Customer relationship management

Problem-solving

Operational management

Attention to detail

Flexibility

Job description

A leading tech infrastructure company in Miami is seeking a Customer Success & Operations Associate to enhance customer relationships and operations. This role, perfect for someone with 2–4 years of experience, requires initiative, flexibility, and a passion for technology. Responsibilities include managing customer onboarding, overseeing billing processes, and ensuring compliance. The work environment is dynamic, fostering learning and collaboration with a dedicated team in a fast-growing startup atmosphere.