Client Success Manager I — Onboarding & Growth

Inhabit; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Inhabit is seeking a Client Success Manager I to build durable client relationships, guide onboarding, monitor health metrics, and drive value through proactive engagement and expansion opportunities. You will partner with Sales, Support, Product, and Operations to ensure a seamless client experience and long-term retention.

The role emphasizes managing a portfolio, identifying risks, and delivering strategic support to ensure customers achieve value with our PropTech solutions.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of proven experience in client success, account management, or customer-facing roles.
• 1 year of experience in the multifamily industry preferred.

Responsibilities

• Manage a portfolio of clients, serving as the primary point of contact and trusted advisor.
• Guide clients through onboarding and adoption to ensure successful implementation and product utilization.
• Monitor client health, usage trends, and key performance indicators to identify risks and opportunities.
• Proactively engage clients to address concerns, resolve issues, and improve overall satisfaction.
• Develop and execute client success plans aligned with client goals and business objectives.
• Identify and support opportunities for account growth, renewals, and expansion.
• Collaborate with cross functional teams to ensure a seamless client experience.
• Track and report on client performance, retention, and engagement metrics.
• Manage escalations and ensure timely resolution of complex client issues.
• Provide feedback to internal teams to support product improvements and enhance the client experience.

Skills

Relationship building

Communication

Multi-tasking

Analytical mindset

Education

Bachelor's degree or equivalent

Job description

Inhabit is seeking a Client Success Manager I to build durable client relationships, guide onboarding, monitor health metrics, and drive value through proactive engagement and expansion opportunities. You will partner with Sales, Support, Product, and Operations to ensure a seamless client experience and long-term retention.

The role emphasizes managing a portfolio, identifying risks, and delivering strategic support to ensure customers achieve value with our PropTech solutions.