Client Success Lead: Onboarding & Growth

Japs-Olson Company (JO); Saint Louis Park (MN); On-site; USD 60,000 - 75,000; Full time

Job summary

Japs-Olson Company, LLC in Saint Louis Park, MN is seeking a Customer Success Representative to manage a portfolio of client accounts, guide onboarding, and ensure high levels of satisfaction from day one.

You will own communications, coordinate orders, and work with planning and scheduling to meet delivery dates while identifying upsell opportunities and maintaining accurate CRM records.

Qualifications

• Bachelor's degree in business, communications, marketing, or related field.
• 3–5+ years of customer-facing experience.
• Proactive and collaborative mindset.
• Strong interpersonal, communication, and organizational skills.
• Solid understanding of business dynamics and customer needs.
• CRM systems proficiency and quick learning of new tools.
• Ability to prioritize and manage multiple client projects.

Responsibilities

• Own designated client portfolio and deliver proactive, courteous service from day one.
• Lead onboarding and ensure smooth transition from sales to execution.
• Maintain accurate customer records and track tickets and requirements.
• Coordinate order entry, ERP master sales orders, and shipping dates.
• Collaborate with planning teams to meet delivery commitments.
• Identify opportunities for upsell and promote JO value-added services.
• Prepare insights for client reviews and monitor account health.

Skills

Customer-facing experience

CRM proficiency

Communication skills

Organizational skills

Project management

Leadership

Team collaboration

Analytical thinking

Problem solving

Travel willingness

Education

Bachelor’s degree in business/related field

Tools

CRM software

Job description

Japs-Olson Company, LLC in Saint Louis Park, MN is seeking a Customer Success Representative to manage a portfolio of client accounts, guide onboarding, and ensure high levels of satisfaction from day one.

You will own communications, coordinate orders, and work with planning and scheduling to meet delivery dates while identifying upsell opportunities and maintaining accurate CRM records.