Customer Success & Office Operations Coordinator

Beacon Hill Staffing Group, LLC; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO package

Summer Friday lunches

Job summary

Beacon Hill Staffing Group is seeking a personable and proactive Customer Success & Office Operations Coordinator to connect customers, sales professionals, office staff, and operations teams. This fully onsite role emphasizes ownership of requests from start to finish and creating a collaborative workplace.

The ideal candidate is energetic, organized, and comfortable coordinating across departments in a growing business, with hours 8:30am-5:30pm and occasional after-hours email monitoring.

Qualifications

• 3+ years in customer success, sales support, or office coordination
• Bachelor's degree required
• Experience in corporate office or startup environments
• Excellent verbal communication and strong relationship-building skills

Responsibilities

• Serve as a primary point of contact for customers and sales representatives
• Own customer issues from orders to returns, coordinating across departments
• Support sales teams with product information and follow-up
• Coordinate with Purchasing, Warehouse, Delivery, Sales and Customer Support to improve communication
• Plan and coordinate company events and employee engagement initiatives
• Support office operations and process improvements across the workplace

Skills

Customer success

Sales support

Office coordination

Relationship building

Education

Bachelor's degree

Tools

MS Office

CRM systems

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Our client is seeking a highly personable and proactive Customer Success & Office Operations Coordinator to serve as a central point of connection across customers, sales professionals, office staff, and operations teams.

This newly created role is ideal for someone who genuinely enjoys talking with people, solving problems, and taking ownership of requests from start to finish while also helping create an engaging and collaborative workplace.

The ideal candidate is energetic, organized, resourceful, and comfortable coordinating across multiple departments in a growing business.

Hours are generally 8:30am-5:30pm, along with flexibility to monitor emails outside standard hours as needed.

The role is fully onsite five days per week.

Key Responsibilities

• Serve as a primary point of contact for customers and sales representatives, answering incoming calls, responding to questions, and providing friendly, solutions-oriented service
• Take ownership of customer issues involving orders, deliveries, inventory, pricing, returns, and other requests, coordinating across departments until resolution
• Support the sales team by researching customer needs, providing product and account information, and managing follow-up across internal teams
• Partner with Purchasing, Warehouse, Delivery, Sales, and Customer Support teams to improve communication, troubleshoot issues, and streamline customer experiences
• Coordinate company events, team lunches, celebrations, and employee engagement initiatives that strengthen connections across departments
• Support broader office operations, supplies, workplace needs, and process improvements while identifying opportunities to enhance both customer and employee experiences

Qualifications

• 3+ years of customer success, sales support, office coordination, administrative, hospitality, or related professional experience
• Bachelor's degree required
• Corporate office experience required, with experience in a startup, entrepreneurial, or collaborative environment preferred
• Exceptional verbal communication and phone skills with a genuine interest in building relationships and helping customers
• Highly organized and dependable with strong follow-through, problem-solving skills, and the ability to coordinate across multiple departments
• Positive, energetic, and proactive team player who takes ownership, embraces variety, and enjoys bringing people together

Compensation/Benefits

• Up to $100K base salary + bonus opportunity
• Multiple Aetna medical plan options, plus fully employer-paid dental and vision coverage
• 401(k) with company match
• PTO package
• Summer Friday flexibility and complimentary Friday lunches

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)