Customer Success & Office Manager — In-Office Irving

Dallas Market Center; Irving (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

HiEnd Accents is seeking a Customer Service & Office Manager to be a high-impact hub, ensuring customers feel cared for and the office/showroom runs smoothly. This role is in-person at the Irving, TX HQ, coordinating with Sales, Accounting, and Warehouse for seamless handoffs.

The successful candidate will bring 3+ years in customer service or office operations, strong communication, and superb organizational skills, with proficiency in Microsoft Office and ERP/CRM familiarity.

Qualifications

• 3+ years in customer service, sales support, office management, or operations.
• Excellent written and verbal communication—professional, warm, and clear.
• Highly organized with excellent follow-through and multitasking.
• Proficient in Microsoft Office; ERP/CRM a plus.

Responsibilities

• Deliver support via email, phone, and chat with care and follow-through.
• Process orders accurately; assist with changes, returns/claims, and account support.
• Partner with Sales, Accounting, and Warehouse for smooth handoffs.
• Maintain ERP/CRM records and product information; support quotes and communications.
• Represent HiEnd at trade shows (High Point / Las Vegas / Dallas) as needed.
• Manage office/showroom supply inventory; keep a professional workspace.
• Serve as first point of contact for visitors and incoming calls.
• Maintain organized digital and physical filing.

Skills

Customer service

Office management

Written & verbal communication

Multitasking

Tools

Microsoft Office

ERP/CRM

SAP

Job description

HiEnd Accents is seeking a Customer Service & Office Manager to be a high-impact hub, ensuring customers feel cared for and the office/showroom runs smoothly. This role is in-person at the Irving, TX HQ, coordinating with Sales, Accounting, and Warehouse for seamless handoffs.

The successful candidate will bring 3+ years in customer service or office operations, strong communication, and superb organizational skills, with proficiency in Microsoft Office and ERP/CRM familiarity.