Customer Service and Office Manager

Dallas Market Center; Irving (TX); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

HiEnd Accents is seeking a Customer Service & Office Manager to be a high-impact hub, ensuring customers feel cared for and the office/showroom runs smoothly. This role is in-person at the Irving, TX HQ, coordinating with Sales, Accounting, and Warehouse for seamless handoffs.

The successful candidate will bring 3+ years in customer service or office operations, strong communication, and superb organizational skills, with proficiency in Microsoft Office and ERP/CRM familiarity.

Qualifikationen

• 3+ years in customer service, sales support, office management, or operations.
• Excellent written and verbal communication—professional, warm, and clear.
• Highly organized with excellent follow-through and multitasking.
• Proficient in Microsoft Office; ERP/CRM a plus.

Aufgaben

• Deliver support via email, phone, and chat with care and follow-through.
• Process orders accurately; assist with changes, returns/claims, and account support.
• Partner with Sales, Accounting, and Warehouse for smooth handoffs.
• Maintain ERP/CRM records and product information; support quotes and communications.
• Represent HiEnd at trade shows (High Point / Las Vegas / Dallas) as needed.
• Manage office/showroom supply inventory; keep a professional workspace.
• Serve as first point of contact for visitors and incoming calls.
• Maintain organized digital and physical filing.

Kenntnisse

Customer service

Office management

Written & verbal communication

Multitasking

Tools

Microsoft Office

ERP/CRM

SAP

Jobbeschreibung

Customer Service and Office Manager

Employer: HiEnd Accents Date Posted: Oct 1th, 2026 Department:

Description

HiEnd Accents is hiring a Customer Service & Office Manager—a high-impact hub role for someone who loves helping customers and keeping an office running smoothly. You’ll ensure customers feel taken care of, orders move cleanly through the system, and our office/showroom stays organized, welcoming, and ready for the team and visitors. In-person at Irving, TX HQ.

Responsibilities:

• Deliver support via email, phone, and chat with care and follow-through
• Process orders accurately; assist with changes, returns/claims, and account support
• Partner with Sales, Accounting, and Warehouse for smooth handoffs
• Maintain accurate records in ERP/CRM (SAP a plus, not required)
• Support Account Managers with quotes, product info, and customer communications
• Know the product catalog and new launches; suggest process improvements
• Represent HiEnd at select trade shows (High Point / Las Vegas / Dallas) as needed
• Manage office/showroom supply inventory; keep a professional workspace
• Serve as first point of contact for visitors and incoming calls
• Maintain organized digital and physical filing

Requirements:

• 3+ years in customer service, sales support, office management, or operations (home/gift/furniture a plus)
• Strong written and verbal communication—professional, warm, and clear
• Highly organized with excellent follow-through and multitasking
• Proficient in Microsoft Office; comfortable learning new systems; ERP/CRM a plus
• Proactive, solutions-oriented; able to travel to trade shows a few times per year as needed
• Must work in person at Irving, TX HQ