Senior Enterprise Customer Success Lead

100 Salesforce, Inc.; New York (NY); Hybrid; USD 123,000 - 273,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager, Senior Manager (CSM, Senior Manager) to serve as a trusted advisor for HLS customers, orchestrating Signature deliverables, renewals, and expansions. You will cultivate executive relationships, translate technical needs into business terms, and guide customers to maximize value from Salesforce.

The role is office-flexible with three days per week in a Salesforce office, requiring strong communication and program management skills across

Qualifications

• 8+ years in healthcare or life sciences-related customer success or SaaS roles.
• Experience with Salesforce CRM, Sales Cloud and Service Cloud platforms.
• Proven ability to translate technical concepts into business terms.
• Strong communication, presentation, and executive-level engagement skills.
• Experience leading cross-functional teams to resolve customer needs.
• Management consulting experience with enterprise customers is preferred.

Responsibilities

• Serve as the customer advocate and trusted advisor for HLS clients.
• Manage Signature deliverables, relationships, renewals and expansions.
• Build and maintain executive-level stakeholder relationships.
• Communicate Salesforce value and guide customers to maximize ROI.
• Triage high-severity incidents and coordinate cross-team resolution.
• Occasional travel to customer sites and after-hours support as needed.

Skills

HLS experience

Technical CS

Salesforce CRM

SaaS leadership

Tech consulting

Solutions architecture

Sales Cloud

Salesforce certs

Mgmt consulting

Enterprise customers

Communication skills

Business-communication

SDLC knowledge

Cross-functional leadership

Tools

Snowflake

Databricks

BigQuery

Redshift

Python

R

Jupyter

Job description

Salesforce is seeking a Customer Success Manager, Senior Manager (CSM, Senior Manager) to serve as a trusted advisor for HLS customers, orchestrating Signature deliverables, renewals, and expansions. You will cultivate executive relationships, translate technical needs into business terms, and guide customers to maximize value from Salesforce.

The role is office-flexible with three days per week in a Salesforce office, requiring strong communication and program management skills across