Customer Success Manager - Remote Options, Health & PTO

Park Primrose; Cincinnati (OH); Hybrid; USD 71,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Park Primrose in Cincinnati is seeking a dedicated Customer Success Manager for a full-time role. You will work with cross-functional teams to ensure client satisfaction and retention, leveraging CRM tools and data insights to resolve issues and drive value.

The role emphasizes strong communication, teamwork, and the ability to manage multiple accounts with attention to detail in a financial services context.

Qualifications

• High school diploma or equivalent.
• Strong communication abilities.
• Relevant certifications or experience may be preferred but not mandatory.

Responsibilities

• Provide timely support and resolve customer issues to ensure satisfaction.
• Collaborate with sales to understand customer needs and strategize.
• Monitor customer interactions and relay feedback to improve products.
• Handle data entry, customer service, and administrative tasks as needed.
• Utilize CRM software and standard office tools to manage accounts.
• Demonstrate exceptional written and verbal communication under pressure.
• Contribute to a positive, collaborative work environment.

Skills

Customer service

Communication

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Park Primrose in Cincinnati is seeking a dedicated Customer Success Manager for a full-time role. You will work with cross-functional teams to ensure client satisfaction and retention, leveraging CRM tools and data insights to resolve issues and drive value.

The role emphasizes strong communication, teamwork, and the ability to manage multiple accounts with attention to detail in a financial services context.