Customer Success Manager

Park Primrose; Cincinnati (OH); Hybrid; USD 71,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Park Primrose in Cincinnati is seeking a dedicated Customer Success Manager for a full-time role. You will work with cross-functional teams to ensure client satisfaction and retention, leveraging CRM tools and data insights to resolve issues and drive value.

The role emphasizes strong communication, teamwork, and the ability to manage multiple accounts with attention to detail in a financial services context.

Qualifications

• High school diploma or equivalent.
• Strong communication abilities.
• Relevant certifications or experience may be preferred but not mandatory.

Responsibilities

• Provide timely support and resolve customer issues to ensure satisfaction.
• Collaborate with sales to understand customer needs and strategize.
• Monitor customer interactions and relay feedback to improve products.
• Handle data entry, customer service, and administrative tasks as needed.
• Utilize CRM software and standard office tools to manage accounts.
• Demonstrate exceptional written and verbal communication under pressure.
• Contribute to a positive, collaborative work environment.

Skills

Customer service

Communication

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Park Primrose, a reputable financial services company, is seeking a dedicated Customer Success Manager for a full-time position in Cincinnati, Ohio. This role is ideal for someone who enjoys collaboration and is passionate about delivering exceptional customer service.

Key Responsibilities

• You will ensure customer satisfaction by providing timely support and resolving issues.
• You will work with the sales team to understand customer needs and develop strategies to exceed expectations.
• You will monitor customer interactions and provide feedback to improve products and services.
• Employees in this role typically perform a variety of tasks, such as data entry, customer service, and administrative support.
• They may use tools like Microsoft Office Suite, customer relationship management (CRM) software, and other specialized applications.
• To excel in this role, you should have a strong background in customer service with a proven track record.
• You should be an excellent communicator with good written and verbal skills.
• Additionally, you should have a good understanding of the financial services industry and be able to work well under pressure.
• The job requires a computer with internet access, as well as proficiency in common software tools such as Microsoft Office or Google Workspace.
• Candidates should also be comfortable with email communication and have a reliable internet connection.
• The company values teamwork and communication, so candidates should be prepared to collaborate with colleagues and contribute to a positive work environment.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Strong communication abilities.
• Relevant certifications or experience may be preferred but are not always mandatory.

Benefits

• health insurance
• retirement plans
• paid time off

Location & Working Arrangements

The workplace is usually an office environment, though remote work options may be available. You will join a dedicated team in our Cincinnati office, located in the heart of the city. This offers a convenient and inspiring work environment where you can collaborate with professionals from various departments.

Salary & Compensation

The annual salary for this position ranges from $71,000 to $84,211, depending on experience and qualifications.