Software Customer Success Manager - Remote & Growth

Maple South Group; Oklahoma City (OK); Hybrid; USD 60,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k) company match

Professional development opportunities

Paid time off (vacation, sick, holi-ds

Flexible work arrangements

Job summary

Maple South Group in Oklahoma City, OK is seeking a Customer Success Manager to manage client relationships and ensure our software solutions meet client needs. This full-time role focuses on client satisfaction, issue resolution, and user training.

You will collaborate with clients to understand their requirements, provide proactive guidance, and report regularly to management. A bachelor’s degree and 2–4 years in customer success or a similar role are expected.

Qualifications

• Bachelor's degree in a related field.
• 2–4 years of experience in customer success or a similar role.
• Strong communication and problem-solving skills.
• Experience with software solutions is a plus.

Responsibilities

• Ensure clients are successful with ongoing support and guidance.
• Build and maintain strong relationships with clients to understand their needs.
• Troubleshoot and resolve client issues using deep technical knowledge.
• Collaborate with sales and product teams to identify improvements.
• Stay up-to-date with industry trends to keep clients ahead.

Skills

Communication skills

Problem-solving

Interpersonal skills

Technical troubleshooting

Education

Bachelor's degree in a related field

Job description

Maple South Group in Oklahoma City, OK is seeking a Customer Success Manager to manage client relationships and ensure our software solutions meet client needs. This full-time role focuses on client satisfaction, issue resolution, and user training.

You will collaborate with clients to understand their requirements, provide proactive guidance, and report regularly to management. A bachelor’s degree and 2–4 years in customer success or a similar role are expected.