Customer Success Manager

Onyx Bluff; Sacramento (CA); On-site; USD 119,000 - 139,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Onyx Bluff, a leading software company in Sacramento, CA, seeks a Customer Success Manager for a full‑time role. You will manage client relationships, provide top‑notch support, and monitor satisfaction to drive renewal and growth.

The ideal candidate has 3–5 years of experience, a Bachelor’s degree, and proficiency with Microsoft Office and PM tools. The role is office‑based in the city center with a collaborative, fast‑paced culture.

Qualifications

• Bachelor’s degree in a relevant field required.
• 3–5 years of experience in customer success or a related role preferred.
• Proficient in Microsoft Office and project management applications.

Responsibilities

• Managing client relationships, providing exceptional support, and monitoring client satisfaction.
• Identifying and addressing issues to ensure client success and renewal.
• Collaborating with cross‑functional teams to coordinate projects and improve processes.

Skills

Customer relationships

Communication

Data analysis

Cross-functional teamwork

Project coordination

Education

Bachelor's degree

Tools

Microsoft Office

PM tools

Job description

Onyx Bluff, a leading software company based in Sacramento, California, is seeking a Customer Success Manager for a full-time position. This role offers an attractive compensation and benefits package.

As a Customer Success Manager, you will ensure client satisfaction by managing relationships, providing support, and monitoring satisfaction. You will also identify and address any issues that arise.

You will collaborate closely with the sales and support teams in Sacramento, CA, in a convenient and productive office environment located in the city center.

The position offers a attractive compensation range of $119,000 to $139,046 per year, along with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. The role requires a bachelor's degree in a relevant field and typically 3-5 years of experience in the industry. Candidates should be proficient in using industry-standard software and tools, such as Microsoft Office Suite and project management applications. The workplace is a dynamic and collaborative environment, fostering innovation and teamwork. The position involves a variety of tasks, including data analysis, client communication, and project coordination. Successful candidates will need to be detail-oriented, organized, and able to meet tight deadlines.

To excel in this role, you should have a proven track record in customer success, strong customer relationship management skills, excellent communication, and the ability to work collaboratively with cross-functional teams.

the company values diversity and inclusion in its hiring practices.

• Managing client relationships, providing exceptional support, monitoring client satisfaction, identifying and addressing issues
• Proven track record in customer success, strong understanding of customer relationship management, excellent communication and interpersonal skills, ability to work collaboratively with cross-functional teams