Enterprise Client Success Leader - Onsite in Sacramento

MyOutDesk, LLC; Sacramento (CA); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

MyOutDesk, LLC is seeking an Enterprise Client Success Manager to lead strategic relationships with our top enterprise accounts. You will partner with C-suite stakeholders to shape long-term strategy, drive growth, and ensure exceptional client outcomes.

In this role, you will manage multi‑department relationships, deliver impactful QBRs, and identify expansion opportunities that maximize customer lifetime value while maintaining high retention and satisfaction across a growing portfolio.

Qualifications

• 7+ years in Enterprise Account Management, Client Success Management, or related roles in a services-based industry.
• Proven success growing enterprise accounts while maintaining retention.
• Experience leading complex enterprise relationships and long account cycles.
• Strong executive presence with excellent verbal, written, and presentation skills.
• Experience facilitating Quarterly Business Reviews (QBRs).
• Strategic consulting experience with executive stakeholders.

Responsabilités

• Serve as the primary strategic advisor for a portfolio of key accounts and build trusted relationships with executives and decision makers.
• Lead Quarterly Business Reviews (QBRs) and deliver executive presentations focused on outcomes and growth.
• Identify expansion opportunities and drive revenue growth through consultative conversations.
• Develop annual strategic account plans and multi-year growth roadmaps.
• Ensure exceptional client satisfaction and maintain high retention across the portfolio.

Connaissances

Executive presence

QBR experience

CRM experience

Strategic consulting

Stakeholder management

Communication skills

Outils

Salesforce CRM

Description du poste

MyOutDesk, LLC is seeking an Enterprise Client Success Manager to lead strategic relationships with our top enterprise accounts. You will partner with C-suite stakeholders to shape long-term strategy, drive growth, and ensure exceptional client outcomes.

In this role, you will manage multi‑department relationships, deliver impactful QBRs, and identify expansion opportunities that maximize customer lifetime value while maintaining high retention and satisfaction across a growing portfolio.