Customer Success Manager - Manufacturing ROI & Growth

Tractian; Austin (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive Salary

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities

Gympass Membership

Monthly Sports Incentive

Long-Term Benefit: Funded trip after 4 years

Job summary

A leading technology firm in Austin, Texas is seeking a Customer Success Manager to manage projects in the manufacturing maintenance sector. This role focuses on ensuring customer satisfaction by driving operational excellence and enhancing reliability programs. The ideal candidate will have over 5 years of experience in manufacturing environments, excellent communication skills, and a Bachelor’s degree in Engineering. This opportunity offers competitive compensation along with comprehensive benefits including medical coverage and a 401(k) plan.

Qualifications

• More than 5 years of experience within manufacturing environments.
• Proven track record of driving operational excellence.
• Experience in managing projects and small teams.

Responsibilities

• Support customers in using TRACTIAN's services.
• Guarantee optimal customer satisfaction and ROI.
• Drive customer accounts growth and relationship building.
• Implement new projects and provide training to stakeholders.

Skills

Business-driven mindset

Customer-facing experience

Excellent communication skills

Analytical and problem-solving skills

Education

Bachelor’s degree in Engineering or related field

Tools

CBM tools

CMMS tools

Job description

A leading technology firm in Austin, Texas is seeking a Customer Success Manager to manage projects in the manufacturing maintenance sector. This role focuses on ensuring customer satisfaction by driving operational excellence and enhancing reliability programs. The ideal candidate will have over 5 years of experience in manufacturing environments, excellent communication skills, and a Bachelor’s degree in Engineering. This opportunity offers competitive compensation along with comprehensive benefits including medical coverage and a 401(k) plan.