Industrial Customer Success Manager: Drive ROI & Reliability

TRACTIAN; Atlanta (GA); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Competitive Salary

Premium Medical, Dental, and Vision Coverage

Paid Time Off (PTO): 15 Days

401(k) Retirement Plan

Language Learning Opportunities

Gympass Membership

Sports Incentive

Long-Term Benefit

Job summary

A leading industrial technology company based in Atlanta is seeking a Customer Success Manager to enhance customer relationships and manage projects in manufacturing maintenance. Ideal candidates have over 5 years of relevant experience and a strong engineering background. The role focuses on driving customer satisfaction and requires occasional travel across North America. A competitive salary and comprehensive benefits package are offered.

Qualifications

• More than 5 years of experience within manufacturing environments.
• Experience in management of projects and small teams.
• Ability to deliver under tight schedules and willingness to travel.

Responsibilities

• Support customers on usage of TRACTIAN's services.
• Guarantee optimal customer satisfaction and ROI.
• Drive customer account growth and manage resources.

Skills

Customer facing experience

Analytical skills

Communication skills

Problem-solving skills

Ability to drive operational excellence

Education

Bachelor’s degree in Engineering or related field

Job description

A leading industrial technology company based in Atlanta is seeking a Customer Success Manager to enhance customer relationships and manage projects in manufacturing maintenance. Ideal candidates have over 5 years of relevant experience and a strong engineering background. The role focuses on driving customer satisfaction and requires occasional travel across North America. A competitive salary and comprehensive benefits package are offered.