Customer Success Manager II - Retention & Growth

American President Lines; Northern (KY); Hybrid; USD 72,000 - 78,000; Full time

Job summary

CEVA Logistics is seeking a Customer Success Professional II to independently manage day-to-day customer success activities for assigned Contract Logistics accounts. You will build relationships, support renewals and service expansions, and coordinate with the juiste teams to ensure solid commercial and operational execution.

The role requires 3–5 years in customer success or logistics, a Bachelor's in a related field, and strong communication skills. Travel up to 10–15% may be required.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field.
• 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
• Experience in a B2B or contract logistics environment preferred.

Responsibilities

• Serve as primary day-to-day contact for assigned customer accounts.
• Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
• Participate actively in customer meetings, performance reviews, and issue resolution discussions.

Skills

Customer relations

Problem-solving

Independent work

Communication

Education

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Job description

CEVA Logistics is seeking a Customer Success Professional II to independently manage day-to-day customer success activities for assigned Contract Logistics accounts. You will build relationships, support renewals and service expansions, and coordinate with the juiste teams to ensure solid commercial and operational execution.

The role requires 3–5 years in customer success or logistics, a Bachelor's in a related field, and strong communication skills. Travel up to 10–15% may be required.