Customer Success Professional II

American President Lines; Plainfield (IN); On-site; USD 75,000 - 79,000; Full time

Job summary

CEVA Logistics in Plainfield, IN seeks a Customer Success Professional II to manage day-to-day customer success activities for assigned Contract Logistics accounts. You will build trusted relationships, support renewals and expansions, and collaborate with cross-functional teams to ensure service excellence.

The role requires a Bachelor's in Business or related field and 3–5 years in customer success or logistics, with travel up to 10–15%.

Qualifications

• Strong customer relationships and problem-solving skills.
• Ability to work independently and manage multiple accounts.
• Solid understanding of service performance metrics and operational drivers.
• Professional communication with customers and internal stakeholders.

Responsibilities

• Serve as primary day-to-day contact for assigned customer accounts.
• Build relationships with customer stakeholders to understand needs and service expectations.
• Participate in customer meetings, performance reviews, and issue resolution discussions.
• Support contract renewals, service expansions, and upsell opportunities.

Skills

Customer relations

Independent work

Operational metrics

Communication

Education

Bachelor's degree in Business/Supply Chain/Logistics

Job description

Customer Success Professional II

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Pay Range: $75,000 - $79,000

Shift: Days

Location: 1451 All Points Ct, Plainfield, IN 46168

Position Summary

The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities.

Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.

Key Responsibilities

• Serve as a primary day-to-day contact for assigned customer accounts.
• Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
• Participate actively in customer meetings, performance reviews, and issue resolution discussions.

Revenue & Retention Support

• Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
• Identify potential retention risks or service gaps and proactively escalated recommendations to the Supervisor.
• Assist in preparing business cases, proposals, and renewal documentation.
• Monitor service performance, volumes, and basic cost drivers for assigned accounts.
• Analyze trends and performance issues and recommend corrective actions.
• Ensure accurate billing inputs and coordination with Finance and Operations.

Cross-Functional Collaboration

• Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
• Support onboarding of new customers or services within existing accounts.
• Share feedback and best practices to improve customer success execution.

Education & Experience

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
• 3–5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
• Experience managing customer interactions in a B2B or contract logistics environment preferred.

Skills & Attributes

• Strong customer relationship and problem-solving skills.
• Ability to work independently and manage multiple accounts or priorities.
• Solid understanding of service performance metrics and operational drivers.
• Professional communication skills with both customers and internal stakeholders.

Travel

• Up to 10–15% travel as required to support customer engagement.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.