Customer Success Specialist II - Logistics Growth

American President Lines; Plainfield (IN); On-site; USD 75,000 - 79,000; Full time

Job summary

CEVA Logistics in Plainfield, IN seeks a Customer Success Professional II to manage day-to-day customer success activities for assigned Contract Logistics accounts. You will build trusted relationships, support renewals and expansions, and collaborate with cross-functional teams to ensure service excellence.

The role requires a Bachelor's in Business or related field and 3–5 years in customer success or logistics, with travel up to 10–15%.

Qualifications

• Strong customer relationships and problem-solving skills.
• Ability to work independently and manage multiple accounts.
• Solid understanding of service performance metrics and operational drivers.
• Professional communication with customers and internal stakeholders.

Responsibilities

• Serve as primary day-to-day contact for assigned customer accounts.
• Build relationships with customer stakeholders to understand needs and service expectations.
• Participate in customer meetings, performance reviews, and issue resolution discussions.
• Support contract renewals, service expansions, and upsell opportunities.

Skills

Customer relations

Independent work

Operational metrics

Communication

Education

Bachelor's degree in Business/Supply Chain/Logistics

Job description

CEVA Logistics in Plainfield, IN seeks a Customer Success Professional II to manage day-to-day customer success activities for assigned Contract Logistics accounts. You will build trusted relationships, support renewals and expansions, and collaborate with cross-functional teams to ensure service excellence.

The role requires a Bachelor's in Business or related field and 3–5 years in customer success or logistics, with travel up to 10–15%.