Customer Success Manager — Hybrid: Drive ROI & Adoption

Liine; Raleigh (NC); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Generous equity package

4% 401K contribution match

Health, dental and vision insurance

Short and long-term disability

Unlimited PTO

Job summary

Liine in Raleigh, NC is hiring a Customer Success Manager to drive adoption of our AI-powered platform and become the trusted advocate for healthcare clients.

The role blends strategic thinking, clear communication, and execution, with a hybrid schedule: office Mondays, Wednesdays and Fridays and remote on other days. You’ll build relationships with CMOs and VPs of Marketing, ensure value within 90 days, and work cross-functionally to maximize ROI.

Qualifications

• 1-10 years of customer success or consulting experience (entry level considered).
• Comfort with quickly learning a technical product and applying that knowledge.
• Ability to translate technical concepts into clear customer communication.
• Level-headed with empathy and active listening.
• Highly motivated with a positive, can-do attitude.
• Strong attention to detail in a fast-paced environment.

Responsibilities

• Act as the primary point of contact and advocate for assigned customers.
• Build relationships with customers (CMOs and VPs of Marketing) and partners.
• Collaborate with Sales, Implementation and Support to address needs.
• Ensure customers realize full value within the first 90 days.
• Help customers and agency partners maximize Liine ROI.
• Be a team player with a growth mindset.

Skills

Customer success

Effective communication

Empathy

Active listening

Attention to detail

Team player

Problem solving

Job description

Liine in Raleigh, NC is hiring a Customer Success Manager to drive adoption of our AI-powered platform and become the trusted advocate for healthcare clients.

The role blends strategic thinking, clear communication, and execution, with a hybrid schedule: office Mondays, Wednesdays and Fridays and remote on other days. You’ll build relationships with CMOs and VPs of Marketing, ensure value within 90 days, and work cross-functionally to maximize ROI.