Senior Customer Success Manager: AI-Driven Revenue (Remote)

Coinscapture; Northern (KY); Hybrid; USD 101,000 - 135,000; Full time

Job summary

Salesloft is seeking a Senior Customer Success Manager to oversee a defined book of business in a remote United States role. You will drive retention, adoption, and net revenue expansion, using AI-derived health signals and usage data to steer engagement.

The position collaborates with Account Management to unlock expansion and acts as the customer’s trusted advisor across executive levels, ensuring measurable ROI.

Qualifications

• Proven track record in Customer Success or post-sale roles at B2B SaaS.
• Ability to manage a book of business and meet retention/expansion targets.
• Comfort using product usage data and health signals to guide actions.

Responsibilities

• Own retention, adoption, and net revenue expansion for a defined book of business.
• Lead executive business reviews with customer stakeholders and executives.
• Collaborate with Account Management to drive expansion based on value delivered.
• Advocate for customers and relay feedback to Product/Engineering to resolve issues.

Skills

Customer success

Account management

Executive presence

Data-driven decision making

Communication

Tools

Salesloft

Clari

Gong

Outreach

Job description

Salesloft is seeking a Senior Customer Success Manager to oversee a defined book of business in a remote United States role. You will drive retention, adoption, and net revenue expansion, using AI-derived health signals and usage data to steer engagement.

The position collaborates with Account Management to unlock expansion and acts as the customer’s trusted advisor across executive levels, ensuring measurable ROI.