Remote Customer Success Manager — Drive Adoption & ROI

Abnormal; United States; On-site; USD 119,000 - 140,000; Full time

Job summary

Abnormal AI is seeking a Customer Success Manager to act as the primary liaison between customers and internal teams. You will drive onboarding, adoption, and ongoing value while building strategic relationships and aligning on business goals.

Responsibilities include quarterly business reviews, ROI articulation, and proactive risk management. Strong communication, SaaS/enterprise experience, and familiarity with Salesforce/Jira are required.

Qualifications

• 5+ years in enterprise SaaS, with 3+ years in CS/TAM/support.
• Proven ability to manage large customer portfolios and executive relationships.
• Excellent communication, presentation, and organizational skills.
• CRM and case management tools proficiency (Salesforce, Jira).
• Technical understanding of internet technologies, networking, and email security.
• Bachelor’s degree in CS/Engineering or related field.

Responsibilities

• Act as main contact for assigned customers, guiding platform adoption.
• Deliver business reviews (QBRs/EBRs) and communicate ROI.
• Understand industries/goals to tailor recommendations and align stakeholders.
• Promote platform features and provide ongoing education.
• Monitor health, manage escalations, and collaborate with cross-functional teams.
• Stay updated on product roadmap and communicate updates to customers.
• Coordinate success plans and address risks before engagement impact.

Skills

Executive engagement

Relationship building

Communication

Strategic thinking

Customer advocacy

Stakeholder management

Education

Bachelor’s degree in CS/Engineering or related

Tools

Salesforce

Jira

Job description

Abnormal AI is seeking a Customer Success Manager to act as the primary liaison between customers and internal teams. You will drive onboarding, adoption, and ongoing value while building strategic relationships and aligning on business goals.

Responsibilities include quarterly business reviews, ROI articulation, and proactive risk management. Strong communication, SaaS/enterprise experience, and familiarity with Salesforce/Jira are required.