Customer Success Manager - Drive ROI & Adoption (Hybrid)

LinkedIn; California (MO); Hybrid; USD 78,000 - 126,000; Full time

Job summary

LinkedIn is seeking a Customer Success Manager (CSM) to partner with sales and ensure customers realize value from their LinkedIn investment. This hybrid role, based in Sunnyvale or San Francisco, will balance remote work with occasional office days.

You will drive adoption, reduce churn, and act as trusted advisor, coordinating with cross-functional teams to deliver ROI for enterprise customers. Minimum 3+ years in CS/AM or related fields and a Bachelor's degree are required.

Qualifications

• 3+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
• Bachelor's degree or equivalent practical experience.
• Experience in recruiting, talent learning, or sales enablement is a plus.
• Strong interpersonal, organizational, and communication skills.
• Understanding of SaaS and sales concepts is beneficial.

Responsibilities

• Serve as a Customer Champion and Advocate.
• Help Customers realize value from their investment.
• Partner on customer retention and expansion.

Skills

Customer Success

Account Management

Project Management

Education

Bachelor's degree or equivalent

Job description

LinkedIn is seeking a Customer Success Manager (CSM) to partner with sales and ensure customers realize value from their LinkedIn investment. This hybrid role, based in Sunnyvale or San Francisco, will balance remote work with occasional office days.

You will drive adoption, reduce churn, and act as trusted advisor, coordinating with cross-functional teams to deliver ROI for enterprise customers. Minimum 3+ years in CS/AM or related fields and a Bachelor's degree are required.