Customer Success Champion: Drive Adoption & ROI (Hybrid)

LinkedIn; Illinois; Hybrid; USD 78,000 - 126,000; Full time

Job summary

LinkedIn is seeking a Customer Success Manager to partner with sales and ensure customers achieve significant ROI from their LinkedIn investment. This hybrid role requires collaboration across stakeholders to drive adoption, retention, and growth, while guiding customers through onboarding and ongoing product engagement.

You will act as a trusted advisor, analyse usage data, and advocate for customer value, with responsibilities across executive engagements and issue resolution.

Qualifications

• 3+ years of experience in Customer Success, Account Management/Sales, Consulting or related fields.
• Strong relationship-building, time management and data-driven decision making.
• Experience with SaaS products and onboarding is a plus.

Responsibilities

• Serve as a Customer Champion and Advocate for assigned LinkedIn customers.
• Help customers realize value from their LinkedIn investment and drive ROI.
• Partner on customer retention, expansion, and successful renewal outcomes.
• Ensure effective onboarding and ongoing engagement with LinkedIn products.

Skills

Account Management

Customer Acumen

Prioritization

Problem Solving

Education

Bachelor's degree or equivalent practical experience

Job description

LinkedIn is seeking a Customer Success Manager to partner with sales and ensure customers achieve significant ROI from their LinkedIn investment. This hybrid role requires collaboration across stakeholders to drive adoption, retention, and growth, while guiding customers through onboarding and ongoing product engagement.

You will act as a trusted advisor, analyse usage data, and advocate for customer value, with responsibilities across executive engagements and issue resolution.