Hybrid Customer Success Manager—Growth & Adoption

Brady Corporation; Charlotte (NC); Hybrid; USD 70,000 - 98,000; Full time

Benefits offered by this job

Comprehensive insurance starting day 1

401(k) with company match

Paid time off and holidays

Education reimbursement

Scholarship program

Employee Resource Groups

Employee Assistance Program

Dress-for-your-day

Matching Gift program

Job summary

Brady Corporation is seeking a Customer Success Manager in Charlotte, NC on a hybrid schedule. You will cultivate strong customer relationships, ensure satisfaction and retention, and collaborate with sales, product, and support teams to drive adoption and growth.

The role requires a minimum of five years in customer success or account management, a related bachelor's degree, and proven CRM and data analysis skills to monitor customer health and opportunities for expansion.

Qualifications

• Minimum of 5 years of experience in customer success or account management roles.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Strong knowledge of customer relationship management and customer lifecycle management.
• Proficiency with CRM software and data analysis tools to monitor customer health and identify growth opportunities.
• Experience in resolving customer issues and driving customer satisfaction and retention.

Responsibilities

• Develop and maintain strong relationships with customers to ensure their success and satisfaction with Brady products and services.
• Act as the primary point of contact for customer inquiries, issues, and feedback, ensuring timely and effective resolution.
• Collaborate with sales, product, and support teams to drive customer adoption, retention, and growth.
• Analyze customer data and feedback to identify opportunities for improvement and expansion.

Skills

Customer Success

Account management

CRM software

Data analysis

Relationship management

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

Brady Corporation is seeking a Customer Success Manager in Charlotte, NC on a hybrid schedule. You will cultivate strong customer relationships, ensure satisfaction and retention, and collaborate with sales, product, and support teams to drive adoption and growth.

The role requires a minimum of five years in customer success or account management, a related bachelor's degree, and proven CRM and data analysis skills to monitor customer health and opportunities for expansion.