Client Success Director — Retention & Growth

CRG Search; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

CRG Search in Charlotte, NC seeks a Manager of Client Success to lead client experience and retention strategies across an active portfolio. You will drive measurable business results in a high-impact leadership role, ensuring clients see value and stay engaged.

This role involves leading a high-performing team while building processes to improve retention and reduce churn. Proactive management of at-risk clients and collaboration with internal teams are essential for success.

Qualifications

• 7+ years in client success, account management, or customer-facing leadership roles.
• Experience in marketing agency, B2B services, or recurring revenue environments.
• Proven track record of improving retention, churn, or client growth metrics.

Responsibilities

• Own client retention, churn reduction, and recurring revenue growth.
• Lead and develop a team of Client Success Specialists.
• Identify at-risk clients, implementing proactive retention strategies.

Skills

Client retention

Team leadership

Proactive retention strategies

Operational mindset

Job description

CRG Search in Charlotte, NC seeks a Manager of Client Success to lead client experience and retention strategies across an active portfolio. You will drive measurable business results in a high-impact leadership role, ensuring clients see value and stay engaged.

This role involves leading a high-performing team while building processes to improve retention and reduce churn. Proactive management of at-risk clients and collaboration with internal teams are essential for success.