Customer Success Manager

Brady Corporation

Charlotte (NC)

Hybrid

USD 70,000 - 98,000

Full time

3 days ago

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Benefits offered by this job

Comprehensive insurance starting day 1

401(k) with company match

Paid time off and holidays

Education reimbursement

Scholarship program

Employee Resource Groups

Employee Assistance Program

Dress-for-your-day

Matching Gift program

Job summary

Brady Corporation is seeking a Customer Success Manager in Charlotte, NC on a hybrid schedule. You will cultivate strong customer relationships, ensure satisfaction and retention, and collaborate with sales, product, and support teams to drive adoption and growth.

The role requires a minimum of five years in customer success or account management, a related bachelor's degree, and proven CRM and data analysis skills to monitor customer health and opportunities for expansion.

Qualifications

Minimum of 5 years of experience in customer success or account management roles.
Bachelor's degree in Business Administration, Marketing, or a related field.
Strong knowledge of customer relationship management and customer lifecycle management.
Proficiency with CRM software and data analysis tools to monitor customer health and identify growth opportunities.
Experience in resolving customer issues and driving customer satisfaction and retention.

Responsibilities

Develop and maintain strong relationships with customers to ensure their success and satisfaction with Brady products and services.
Act as the primary point of contact for customer inquiries, issues, and feedback, ensuring timely and effective resolution.
Collaborate with sales, product, and support teams to drive customer adoption, retention, and growth.
Analyze customer data and feedback to identify opportunities for improvement and expansion.

Skills

Customer Success

Account management

CRM software

Data analysis

Relationship management

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

What We Need

As a Customer Success Manager here at Brady Corp, you will be responsible for ensuring customer satisfaction and retention by managing customer relationships and delivering value through our products and services. You will work closely with customers to understand their needs, resolve issues, and drive adoption and growth, contributing to long-term business success.

What We Need

You will work out of our Charlotte, NC location on a hybrid work schedule.

In this role, you will impact Brady Corp by enhancing customer loyalty and driving revenue growth through proactive engagement and support. Your efforts will position Brady Corp as a trusted partner and help maintain strong, lasting customer relationships in a competitive market.

Applicants must be legally authorized to work in the U.S. without current or future employer-sponsored work authorization.

What You'll Be Doing

Develop and maintain strong relationships with customers to ensure their success and satisfaction with Honeywell products and services

Act as the primary point of contact for customer inquiries, issues, and feedback, ensuring timely and effective resolution

Collaborate with sales, product, and support teams to drive customer adoption, retention, and growth

Analyze customer data and feedback to identify opportunities for improvement and expansion

What You Will Need To Be Successful

Minimum of 5 years of experience in customer success or account management roles

Bachelor's degree in Business Administration, Marketing, or a related field

Strong knowledge of customer relationship management and customer lifecycle management

Proficiency with CRM software and data analysis tools to monitor customer health and identify growth opportunities

Experience in resolving customer issues and driving customer satisfaction and retention

IPS is currently unable to consider applicants who would require current or future sponsorship for employment authorization for this position. Candidates must be authorized to legally work in the United States without current or future sponsorship requirements.

About Us

Who we are:

Brady Corporation is a global industrial technology leader dedicated to making workplaces safer, more productive, and more connected. Backed by a 110+ year legacy of reliability and innovation, we have entered an exciting era of transformation and growth, powered by more than 10,000 team members serving customers across 40+ countries.

Following our acquisition of Honeywell's Productivity Solutions and Services business in August 2026, Brady brings together trusted leadership in safety, materials science, and identification with advanced mobile computing, scanning, and automation.

We Help Organizations Make Work Safer, More Productive, And More Connected By Transforming Everyday Critical Information Into Actionable Intelligence. Our End-to-end Platform Unites Two Powerful Pillars

Identification Solutions: High-performance labels, safety signs, engineered materials, and rugged industrial printing systems.

Intelligent Productivity Solutions: Industry-leading mobile computers, barcode/RFID scanners, specialized software, voice automation, and workflow services.

From aerospace, healthcare, and laboratories to manufacturing plants, retail, data centers, and global transportation and logistics hubs, we empower customers to identify, protect, track, and optimize the people, assets, and processes that keep the world running.

Why Work At Brady

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

Our Benefits