Customer Success Manager — Renewals & Growth with Equity

Good Company VC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Stock options

Full benefits package

Paid time off

Job summary

TULU is seeking a Customer Success Manager in New York to own a portfolio of live building partners, drive renewals, and ensure healthy accounts. You’ll collaborate with operations, finance, and product to resolve issues and maximize value for landlords and residents.

Reporting to the Head of Customer Success, you’ll manage adoption, track usage, and build relationships across on-site managers and regional stakeholders. Strong communication and ownership are essential.

Qualifications

• 1–3 years in Customer Success, Account Management, or similar client-facing role (ideally multi-site or enterprise).
• Experience managing a portfolio with renewal/retention targets.
• Commercial instinct: understand how accounts generate value.

Responsibilities

• Own your portfolio: day-to-day contact for building partners and stakeholders.
• Manage renewal processes and flag churn risk early.
• Track usage, adoption, service levels, and satisfaction; conduct business reviews.
• Ensure invoices reflect contracted work and follow up on overdue accounts with Finance.
• Capture partner feedback and inform Product, Marketing, and Sales to shape offerings.
• Use AI tools to enhance reporting, renewal tracking, and operational efficiency.

Skills

Customer Success

Account Management

Renewals

Data-Driven

CRM (Salesforce)

Tools

Salesforce

Job description

TULU is seeking a Customer Success Manager in New York to own a portfolio of live building partners, drive renewals, and ensure healthy accounts. You’ll collaborate with operations, finance, and product to resolve issues and maximize value for landlords and residents.

Reporting to the Head of Customer Success, you’ll manage adoption, track usage, and build relationships across on-site managers and regional stakeholders. Strong communication and ownership are essential.