Customer Success Manager for Law Schools & Growth

Bloomberg Industry Group; Arlington (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Bloomberg Industry Group is seeking a Customer Success Manager to serve as the primary contact for law school clients, driving user adoption and renewals. You will build lasting relationships, monitor health, and identify opportunities for expansion across assigned accounts.

You will coordinate onboarding, training, and utilization of Bloomberg Industry Group products, including dashboards and alerts. Some travel within the territory is required.

Qualifications

• Bachelor's degree with coursework in business, marketing, sales or related field; or equivalent experience.
• 2-4 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
• Strong analytical, organizational and interpersonal communication skills.
• Prior Account Management experience is preferred.
• Ability to travel within assigned territory.

Responsibilities

• Serves as the primary point of contact for users within an existing client, focusing on increasing users, usage, engagement and renewals.
• Establishes long-term relationships with customers and identifies up-sell opportunities.
• Proactively monitors account health and crafts engagement strategies.
• Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products.
• Helps clients set up alerts, dashboards, and more.
• Collaborates with Relationship Partners to define account-specific strategies and identify growth opportunities.
• Participates in special projects as assigned.

Skills

Analytical skills

Organizational skills

Interpersonal communication

Account management

Travel ability

Education

Bachelor's degree in business/marketing/sales or related field

Job description

Bloomberg Industry Group is seeking a Customer Success Manager to serve as the primary contact for law school clients, driving user adoption and renewals. You will build lasting relationships, monitor health, and identify opportunities for expansion across assigned accounts.

You will coordinate onboarding, training, and utilization of Bloomberg Industry Group products, including dashboards and alerts. Some travel within the territory is required.