Customer Success Manager II: Growth, Engagement & Renewals

Bloomberg Industry Group; Arlington (VA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Client Incentive Bonus

Job summary

Bloomberg Industry Group seeks a Customer Success Manager II to drive service strategies that increase users and usage targets for assigned accounts. You will be the primary field contact, nurturing long-term client relationships and identifying up-sell opportunities.

You will monitor account health, train clients on Bloomberg Industry Group products, and collaborate with Relationship Partners to craft account-specific growth strategies. Travel within the territory is expected.

Qualifications

• Bachelor’s degree with coursework in business, marketing, sales or related field.
• 2–4 years of successful sales or account management experience.
• Knowledge of assigned market (law firms, tax & accounting, corporations) preferred.

Responsibilities

• Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
• Establishes long-term relationships with customers and identifies up-sell opportunities.
• Proactively monitors account health and crafts engagement strategies.
• Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
• Helps clients set up alerts, dashboards, and more.
• Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.

Skills

Relationship management

Sales

Account management

Analytical skills

Interpersonal communication

Education

Bachelor's degree in business, marketing, sales or related field

Job description

Bloomberg Industry Group seeks a Customer Success Manager II to drive service strategies that increase users and usage targets for assigned accounts. You will be the primary field contact, nurturing long-term client relationships and identifying up-sell opportunities.

You will monitor account health, train clients on Bloomberg Industry Group products, and collaborate with Relationship Partners to craft account-specific growth strategies. Travel within the territory is expected.