Senior Customer Success Manager

Bloomberg BNA; Arlington (VA); On-site; USD 95,000 - 125,000; Full time

Job summary

Bloomberg Industry Group in Arlington, VA seeks an Account Manager to manage engagement efforts and support select customer accounts, driving satisfaction and utilization of products to maximize retention. You will train clients, serve as liaison between accounts and sales, and identify upsell opportunities.

Responsibilities include onboarding, setting up alerts and dashboards, collaborating with Relationship Partners to define strategies, and contributing to special projects.

Qualifications

• Bachelor's degree or equivalent experience in business, marketing, sales or related field.
• 4-7 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
• Prior Account Management experience is preferred.
• Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.

Responsibilities

• Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
• Establishes long-term relationships with customers and identifies up-sell opportunities.
• Proactively monitors account health and crafts engagement strategies.
• Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
• Helps clients set up alerts, dashboards, and more.
• Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
• Participates in special projects and performs other duties as assigned.

Skills

Account management

Sales

Prioritization

Analytical skills

Interpersonal communication

Travel readiness

Education

Bachelor's degree in business, marketing, or related field

Job description

Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention. Provides account training, acts as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and answers customer inquiries in a timely fashion.

Primary Responsibilities:

• Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
• Establishes long-term relationships with customers and identifies up-sell opportunities.
• Proactively monitors account health and crafts engagement strategies.
• Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
• Helps clients set up alerts, dashboards, and more.
• Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
• Participates in special projects and performs other duties as assigned.

Job Requirements:

• Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
• Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines.
• Strong analytical, organizational and interpersonal communication skills.
• Ability to travel to within assigned territory.

Education and Experience:

• Bachelor’s degree with coursework in business, marketing, sales or related field; or equivalent experience.
• 4-7 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
• Prior Account Management experience is preferred.

Compensation Range:

Compensation Range: $95,000.00-$125,000.00 You will also participate in the Client Incentive Bonus program which has quarterly and annual incentive elements. During the interview process, our hiring team will discuss the compensation elements that make up the on-target earnings for this role, including how to maximize your earnings in this position.

Equal Opportunity:

Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”). Bloomberg Industry Group, an affiliate of Bloomberg L.P., is a leading source of legal, tax, regulatory, government, and business information for professionals.