Customer Success Manager II

Bloomberg Industry Group, Inc.; Arlington (VA); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Client Incentive Bonus

Job summary

Bloomberg Industry Group seeks a Customer Success Manager II to drive service strategies that increase users and usage targets for assigned accounts. You will be the primary field contact, nurturing long-term client relationships and identifying up-sell opportunities.

You will monitor account health, train clients on Bloomberg Industry Group products, and collaborate with Relationship Partners to craft account-specific growth strategies. Travel within the territory is expected.

Qualifications

• Bachelor’s degree with coursework in business, marketing, sales or related field.
• 2–4 years of successful sales or account management experience.
• Knowledge of assigned market (law firms, tax & accounting, corporations) preferred.

Responsibilities

• Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
• Establishes long-term relationships with customers and identifies up-sell opportunities.
• Proactively monitors account health and crafts engagement strategies.
• Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
• Helps clients set up alerts, dashboards, and more.
• Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.

Skills

Relationship management

Sales

Account management

Analytical skills

Interpersonal communication

Education

Bachelor's degree in business, marketing, sales or related field

Job description

The Customer Success Manager II formulates and executes service strategies to increase users and usage targets for assigned accounts.

What you will do:

• Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals.
• Establishes long-term relationships with customers and identifies up-sell opportunities.
• Proactively monitors account health and crafts engagement strategies.
• Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms.
• Helps clients set up alerts, dashboards, and more.
• Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients.
• Participates in special projects and performs other duties as assigned.

You need to have:

• Bachelor’s degree with coursework in business, marketing, sales or related field; or equivalent experience.
• 2-4 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group.
• Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred.
• Proven ability to prioritize accounts and manage multiple projects and activities to meet business’ objectives and deadlines.
• Strong analytical, organizational and interpersonal communication skills.
• Prior Account Management experience is preferred Ability to travel within assigned territory.

Compensation Range: $80,000.00-$105,000.00

You will also participate in the Client Incentive Bonus program which has quarterly and annual incentive elements.

During the interview process, our hiring team will discuss the compensation elements that make up the on-target earnings for this role, including how to maximize your earnings in this position.

Equal Opportunity Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”). Bloomberg Industry Group, an affiliate of Bloomberg L.P., is a leading source of legal, tax, regulatory, government, and business information for professionals.