Customer Success Associate

radai; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Equipment stipend

Paid holidays

Flexible paid time off

Job summary

radai is seeking a focused Account Operations Specialist to support a customer success team and coordinate work across customer success, support, and engineering. You will manage a portfolio of accounts, track issues to resolution, and leverage data to identify risks and optimize processes.

The role offers exposure to multiple customer-facing functions with potential pathways into customer success, technical support, sales, or implementation, based in the US with flexible work arrangements.

Qualifications

• Bachelor’s degree or higher.
• At least three years of experience in implementation, support, operations, or a related field.
• Strong analytical skills and the ability to turn data into clear, useful recommendations.
• Comfort with productivity software, ticketing and project tools, and CRM systems; experience with Microsoft Suite, Zendesk, Linear, or HubSpot is relevant.
• Strong organization, project coordination, and communication skills, including the ability to manage competing priorities.
• Demonstrated use of AI tools to improve personal productivity.

Responsibilities

• Serve as a primary contact for assigned accounts and handle ongoing account maintenance.
• Coordinate technical transitions for customers from start to finish.
• Monitor customer feedback and account signals, escalating potential risks to customer success managers.
• Organize support escalations and follow engineering tickets through resolution.
• Prepare routine analytics and ROI information for customer business reviews.
• Maintain CRM records, check data quality, and organize contract information; identify recurring issues and suggest scalable process improvements.

Skills

Analytical skills

Data-driven recommendations

Project coordination

Communication

Education

Bachelor's degree or higher

Tools

Microsoft Suite

Zendesk

Linear

HubSpot

Job description

Role overview

Help a customer success team deliver responsive, reliable service by taking ownership of account operations and coordinating work across customer success, support, and engineering. You will manage a portfolio of accounts, track issues through resolution, and use account data to help the team spot risks and improve its processes. The role offers exposure to several customer-facing functions, with potential pathways into customer success, technical support, sales, or implementation.

Responsibilities

• Serve as a primary contact for assigned accounts and handle ongoing account maintenance.
• Coordinate technical transitions for customers from start to finish.
• Monitor customer feedback and account signals, escalating potential risks to customer success managers.
• Organize support escalations and follow engineering tickets through resolution.
• Prepare routine analytics and ROI information for customer business reviews.
• Maintain CRM records, check data quality, and organize contract information; identify recurring issues and suggest scalable process improvements.

Requirements

• Bachelor’s degree or higher.
• At least three years of experience in implementation, support, operations, or a related field.
• Strong analytical skills and the ability to turn data into clear, useful recommendations.
• Comfort with productivity software, ticketing and project tools, and CRM systems; experience with Microsoft Suite, Zendesk, Linear, or HubSpot is relevant.
• Strong organization, project coordination, and communication skills, including the ability to manage competing priorities.
• Demonstrated use of AI tools to improve personal productivity.

Nice to have

• Experience in healthcare, radiology, SaaS, or a high-growth startup.
• Experience identifying account expansion or cross-sell opportunities.
• Familiarity with healthcare technology and AI, or with consulting and healthcare software implementation.

Benefits and work setup

• US-based full-time roles include medical, dental, vision, and life insurance; savings accounts with employer contributions; a 401(k); paid holidays; flexible paid time off; team gatherings; and an equipment stipend.
• The source describes both US-remote and San Francisco arrangements, with onsite attendance four days per week for roles based in the San Francisco office. It does not specify which arrangement applies to this opening.