Remote Customer Success Manager — Healthcare AI

aidocmedical; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Stock options for full-time employees

Flexible time off

401(k) plan with company match

Life insurance

Short- and long-term disability

Job summary

aidocmedical is seeking aRemote Customer Success Lead to help healthcare customers realize the value of clinical AI solutions. You will learn customer workflows, coordinate with internal teams, and drive adoption, outcomes, and product improvements.

This role is remote with Eastern US hours and up to 25% travel. Responsibilities include building relationships, guiding clinicians, onboarding customers, and presenting evidence of value.

Qualifications

• Four+ years in customer success, analytics, project management, or related roles.
• Experience managing stakeholders and building executive relationships.

Responsibilities

• Develop customer relationships and identify key stakeholders.
• Lead conversations with clinicians to understand workflows, priorities, and pain points.
• Coordinate onboarding with technical teams and help customers use the solutions effectively.
• Advocate for customer perspectives to product, data, AI, engineering, and research teams.
• Analyze data to extract useful findings and demonstrate value to customers.
• Initiate and assist with research initiatives.

Skills

Critical thinking

Analytical reasoning

Multitasking

Problem solving

Technical fluency

Education

Bachelor's degree in science, engineering, or quantitative field

Master's degree preferred

Job description

aidocmedical is seeking aRemote Customer Success Lead to help healthcare customers realize the value of clinical AI solutions. You will learn customer workflows, coordinate with internal teams, and drive adoption, outcomes, and product improvements.

This role is remote with Eastern US hours and up to 25% travel. Responsibilities include building relationships, guiding clinicians, onboarding customers, and presenting evidence of value.