Technical Account Manager - US (Remote, ET Timezone)

Ibex Medical Analytics; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Ibex Medical Analytics seeks a Technical Account Manager to own the customer journey for our AI-powered cancer diagnostics platform. You will lead onboarding, deployment, adoption, and ongoing success with hospital and clinical stakeholders, coordinating across Product, R&D, and Support.

Requirements include 3+ years in technical customer-facing roles in healthcare IT, strong communication, and HIPAA-aware cloud knowledge. This is a US-based remote role with travel to client sites as needed.

Qualifications

• 3+ years in technical account management or similar customer-facing role in healthcare IT.
• Experience managing full customer lifecycle from onboarding to go-live and expansion.
• Strong communication with senior stakeholders, including C-suite.
• Knowledge of HIPAA and cloud-based healthcare data privacy.

Responsibilities

• Own assigned customer accounts across the lifecycle, combining technical account management and customer success.
• Lead onboarding and deployment, including configuration, integrations, and cross-team coordination.
• Serve as primary contact, building trusted relationships with technical, operational, and business stakeholders.
• Drive adoption by understanding workflows, monitoring usage, and identifying improvements.
• Own account health, identify risks, and implement mitigation plans for ongoing success.
• Coordinate issue resolution with Support, Product, and R&D; provide hands-on troubleshooting when needed.

Skills

Account management

Stakeholder communication

Healthcare IT knowledge

Cloud / IT infrastructure

English proficiency

Education

Bachelor's or Master's degree

Tools

CRM software

Job description

Role overview

Serve as a Technical Account Manager for an AI-powered cancer diagnostics platform, owning the full customer relationship from onboarding through ongoing success. The role bridges technical implementation and customer success, working closely with Product, R&D, and Sales while acting as the trusted partner for hospital and clinical stakeholders.

Responsibilities

• Own assigned customer accounts across the entire lifecycle, covering technical account management and customer success.
• Lead onboarding and implementation, including solution deployment, configuration, integrations, and coordination across internal and customer teams.
• Serve as the primary point of contact, building trusted relationships with technical, operational, and business stakeholders.
• Drive adoption and value realization by understanding workflows, monitoring usage, and proactively identifying improvement opportunities.
• Own account health, identify risks early, develop mitigation plans, and ensure customers remain successful and engaged.
• Coordinate technical issue resolution with Support, Product, and R&D, and provide hands-on troubleshooting when needed.

Requirements

• Bachelor's or Master's degree and 3+ years of hands-on experience as a Technical Account Manager, Technical Implementation Manager, or similar customer-facing technical role in Digital Pathology, IMS, EHR, or healthcare IT.
• Proven experience owning the full customer lifecycle from technical engagement and implementation through go-live, stabilization, adoption, and growth.
• Track record managing customer relationships, driving adoption, and ensuring satisfaction and retention.
• Strong communication and presentation skills with the ability to engage senior and C-suite hospital stakeholders.
• Knowledge of cloud-based solutions, IT infrastructure, and healthcare data privacy and compliance requirements including HIPAA.
• Hands-on, proactive, and collaborative, with excellent written and verbal English.

Nice to have

• Experience with Digital Pathology workflows and integrations, and supporting transitions from analog to digital clinical workflows.
• Additional language skills beyond English.

Benefits and work setup

• U.S.-based remote role with approximately 25% travel and availability required during U.S. Eastern Time Zone hours.
• Commitment to an inclusive, equal opportunity workplace that welcomes people from diverse backgrounds, experiences, abilities, and perspectives.