Customer Success Manager — Data-Driven Growth (Hybrid, WA)

Jamdanceacademy; Renton (WA); Hybrid; USD 116,000 - 181,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor focused on Upselling growth

Job summary

A24 is hiring a Customer Success Manager in Renton, WA. This role is hybrid, offering a strong path for growth while leveraging Talkdesk expertise and a focus on data-driven outreach. You will own client success initiatives, drive upsell opportunities, and mentor teams on best practices.

Salary ranges from $116,000 to $181,000 annually, with learning days and mentorship to accelerate growth. The ideal candidate brings 8+ years of building trust and a practical, no-ego approach to execution.

Qualifications

• 8+ years building trust in sales/marketing context.
• Proven aptitude with Talkdesk platform.
• Ability to turn jargon into plain English for stakeholders.
• Experience delivering structured follow-up and outreach strategies.
• Willingness to execute the boring 20% that yields big results.

Responsibilities

• Support manager account executives with prospecting and follow-up strategy.
• Report on attribution and channel ROI to inform the budget cycle.
• Stand up email sequences that get opened and read.
• Identify and pursue new business opportunities throughout WA.
• Create and optimize a referral program for A24 customers.

Skills

Strong communication

Ownership mindset

Attention to detail

Prospecting & follow-up

Tools

Talkdesk

Job description

A24 is hiring a Customer Success Manager in Renton, WA. This role is hybrid, offering a strong path for growth while leveraging Talkdesk expertise and a focus on data-driven outreach. You will own client success initiatives, drive upsell opportunities, and mentor teams on best practices.

Salary ranges from $116,000 to $181,000 annually, with learning days and mentorship to accelerate growth. The ideal candidate brings 8+ years of building trust and a practical, no-ego approach to execution.