Customer Success Manager — B2B SaaS (Aerospace/Manufacturing)

Net-Inspect, LLC; Kirkland (WA); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading software provider in Kirkland, WA seeks an experienced Customer Success Manager to ensure customer satisfaction with their B2B SaaS platform. The role involves onboarding users, providing technical support, and building strong customer relationships to drive satisfaction and retention. Applicants must be U.S. citizens with strong communication skills and technical aptitude. Familiarity with tools such as Zendesk and SQL is necessary. This is a full-time, on-site role.

Qualifications

• U.S. citizenship is required for compliance with ITAR-regulated customers.
• Strong verbal and written communication skills are necessary.
• Experience in aerospace and/or manufacturing industries is a plus.

Responsibilities

• Respond to inbound support inquiries and guide customers in using our software effectively.
• Deliver web-based training sessions to onboard and educate users on key features and workflows.
• Build strong relationships with customers to drive adoption, satisfaction, and retention.
• Identify and qualify sales opportunities through phone and email outreach.
• Conduct engaging, web-based product demonstrations tailored to specific customer needs.
• Collaborate with internal teams to resolve customer issues and continuously improve our product and services.

Skills

Verbal communication skills

Written communication skills

Technical aptitude

Customer-first mindset

Critical thinking

Problem-solving abilities

Tools

Zendesk

HubSpot

JIRA

SQL

Excel

PowerPoint

Job description

A leading software provider in Kirkland, WA seeks an experienced Customer Success Manager to ensure customer satisfaction with their B2B SaaS platform. The role involves onboarding users, providing technical support, and building strong customer relationships to drive satisfaction and retention. Applicants must be U.S. citizens with strong communication skills and technical aptitude. Familiarity with tools such as Zendesk and SQL is necessary. This is a full-time, on-site role.