Customer Success Manager – Cloud & Security Outcomes

Spectrum; Stamford (CT); Remote; USD 71,000 - 183,000; Full time

Job summary

Spectrum is seeking a Customer Success Manager III in Stamford to manage a portfolio of customers, guiding adoption and ensuring value realization across Spectrum's cloud and managed services. You will collaborate with Sales, Delivery, and Support to deliver exceptional customer experiences.

The role requires strong relationship-building, process improvement, and the ability to balance priorities while driving renewal readiness and growth opportunities.

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.

Responsibilities

• Manage a portfolio of assigned customers, serving as their primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer business objectives and desired outcomes.
• Monitor customer adoption, utilization, and overall health to proactively identify opportunities and potential risks.
• Partner with customers to help maximize the value of Spectrum solutions throughout their lifecycle.
• Escalate customer concerns appropriately while coordinating internal resources to drive timely resolution.
• Guide customers through onboarding, adoption, ongoing engagement, and renewal readiness activities.
• Conduct regular customer touchpoints and business reviews to ensure continued alignment with customer goals.
• Maintain accurate customer account documentation, engagement plans, and success metrics.
• Identify potential risks to customer satisfaction and retention while developing appropriate mitigation plans.
• Partner closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver a seamless customer experience.
• Coordinate internal resources to ensure customer needs are addressed efficiently.

Skills

Customer Success

Account Management

Relationship Management

Communication

Problem Solving

Cross-functional Collaboration

Education

Bachelor's degree

Tools

CRM systems

Job description

Spectrum is seeking a Customer Success Manager III in Stamford to manage a portfolio of customers, guiding adoption and ensuring value realization across Spectrum's cloud and managed services. You will collaborate with Sales, Delivery, and Support to deliver exceptional customer experiences.

The role requires strong relationship-building, process improvement, and the ability to balance priorities while driving renewal readiness and growth opportunities.