Strategic Customer Success Manager

Spectrum; Atlanta (GA); Remote; USD 95,000 - 130,000; Full time

Job summary

Spectrum is seeking a Customer Success Manager III in Atlanta, GA to steward a portfolio of business customers, driving adoption of RapidScale solutions and delivering a premier customer experience. You will partner with Sales, Delivery, Operations, Consulting, Engineering and Support to turn value into measurable outcomes.

The role requires strong relationship management, cross-functional collaboration, and a strategic mindset to manage onboarding, renewals, and expansion opportunities.

Qualifications

• Bachelor's degree in a related field and 6 years of experience in customer success or a related area.
• Experience managing customer relationships and supporting adoption, retention, and satisfaction.
• Strong communication and problem-solving skills; ability to work cross-functionally.

Responsibilities

• Manage a portfolio of assigned customers, serving as their primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to customer goals and outcomes.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Partner with customers to maximize value of RapidScale solutions throughout their lifecycle.
• Escalate concerns and coordinate internal resources for timely resolution.
• Guide onboarding, adoption, engagement, and renewal readiness activities.
• Conduct quarterly business reviews and maintain accurate engagement plans and metrics.
• Collaborate with Sales, Delivery, Operations, Consulting, Engineering, and Support.

Skills

Customer Success

Account Management

CRM platforms

Relationship management

Communication skills

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

Spectrum is seeking a Customer Success Manager III in Atlanta, GA to steward a portfolio of business customers, driving adoption of RapidScale solutions and delivering a premier customer experience. You will partner with Sales, Delivery, Operations, Consulting, Engineering and Support to turn value into measurable outcomes.

The role requires strong relationship management, cross-functional collaboration, and a strategic mindset to manage onboarding, renewals, and expansion opportunities.