Senior Enterprise CS Manager: Outcomes & Growth

Spectrum; San Diego (CA); Remote; USD 65,000 - 152,000; Full time

Job summary

Spectrum seeks a Customer Success Manager IV to own customer outcomes and value realization across a portfolio of enterprise customers. You will act as the quarterback across Sales, Delivery, Operations, Consulting, and Support to ensure retention, adoption, and long-term value.

In this role you will lead value-focused conversations, develop outcome-based success plans, and drive cross-functional alignment to deliver measurable business results for strategic accounts.

Qualifications

• Bachelor’s degree in a related discipline and 8 years of experience
• Or a master’s degree with 6 years of experience
• Or a PhD with 3 years of experience
• Or 12 years of relevant professional experience

Responsibilities

• Own accountability for ensuring customers realize business outcomes and value
• Develop and maintain Outcome-Based Success Plans with objectives, KPIs, milestones
• Ensure delivery and operations align to outcomes beyond scope
• Lead conversations focused on value realization, adoption, and roadmap alignment
• Manage a portfolio of enterprise customers across onboarding, adoption, renewal and expansion
• Identify risks to retention and develop mitigation plans
• Coordinate across Sales, Delivery, Operations, Consulting, Support, and Engineering
• Support renewal strategy and expansion through value-driven discussions
• Lead executive-level discussions on outcomes achieved and future opportunities
• Contribute to CS playbooks and engagement models

Skills

Customer success

Account management

Consulting

Cross-functional collaboration

Stakeholder management

Executive communication

Education

Bachelor’s degree in a related discipline

Master’s degree

PhD

Job description

Spectrum seeks a Customer Success Manager IV to own customer outcomes and value realization across a portfolio of enterprise customers. You will act as the quarterback across Sales, Delivery, Operations, Consulting, and Support to ensure retention, adoption, and long-term value.

In this role you will lead value-focused conversations, develop outcome-based success plans, and drive cross-functional alignment to deliver measurable business results for strategic accounts.