Enterprise Customer Success Manager — Outcomes & Growth

RapidScale; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Job summary

Charter Communications, operating Spectrum, seeks a seasoned Customer Success Manager IV to own outcomes for a portfolio of enterprise customers. You’ll coordinate across Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure retention, adoption, and expansion.

You will lead value-focused conversations, drive QBRs, and align programs with measurable outcomes while mentoring teammates and refining CS playbooks.

Qualifications

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments.
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments.
• Proven ability to manage customer relationships and drive value realization.

Responsibilities

• Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions.
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones.
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment.
• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases.
• Proactively identify risks to retention and develop mitigation plans.
• Drive alignment across Sales, Delivery, Operations, Consulting, Support, and Engineering.

Skills

Customer Success

Enterprise accounts

Stakeholder management

Cross-functional leadership

Communication

Education

Bachelor’s degree

Master’s degree

PhD

Job description

Charter Communications, operating Spectrum, seeks a seasoned Customer Success Manager IV to own outcomes for a portfolio of enterprise customers. You’ll coordinate across Sales, Delivery, Operations, Consulting, Support, and Engineering to ensure retention, adoption, and expansion.

You will lead value-focused conversations, drive QBRs, and align programs with measurable outcomes while mentoring teammates and refining CS playbooks.