Strategic Customer Success Manager: Cloud & AI

Spectrum; San Antonio (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

Spectrum is seeking a Customer Success Manager III to steward a portfolio of strategic customers, drive adoption of RapidScale solutions, and deliver measurable business outcomes. You’ll partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure value realization and high customer satisfaction.

You’ll guide onboarding, health checks, quarterly business reviews, and renewal readiness, building trusted relationships and coordinating cross-functional resources to

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience.
• Experience in Customer Success, Client Services, Account Management, or Consulting.
• Experience using CRM and CS platforms to manage customer engagement.

Responsibilities

• Manage a portfolio of assigned customers as the primary Customer Success contact.
• Develop and maintain Customer Success Plans aligned to business objectives and outcomes.
• Monitor adoption, utilization, and health to identify opportunities and risks.
• Partner with customers to maximize value of RapidScale solutions throughout the lifecycle.
• Escalate concerns and coordinate internal resources for timely resolution.
• Guide onboarding, adoption, and renewal readiness activities; conduct business reviews.

Skills

Communication

Relationship management

Problem-solving

Organizational skills

Collaboration

CRM experience

Education

Bachelor's degree

Tools

CRM platforms

Job description

Spectrum is seeking a Customer Success Manager III to steward a portfolio of strategic customers, drive adoption of RapidScale solutions, and deliver measurable business outcomes. You’ll partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to ensure value realization and high customer satisfaction.

You’ll guide onboarding, health checks, quarterly business reviews, and renewal readiness, building trusted relationships and coordinating cross-functional resources to