Enterprise Customer Success Leader - Outcomes & Growth

Charter Communications; Oklahoma City (OK); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Job summary

Charter Communications, operating as Spectrum, is seeking a Senior Customer Success Manager IV to own outcomes and value realization for a portfolio of enterprise customers. You will coordinate across Sales, Delivery, Operations, Consulting, and Support to ensure retention and expansion.

The role emphasizes renewal readiness, executive engagement, and cross-functional alignment, shaping CS playbooks and mentoring teams. Strong B2B tech services experience is required.

Qualifications

• Bachelor's degree in a related field; 8+ years of experience in a related field
• Master's degree with 6+ years of experience
• PhD with 3+ years of experience
• 12 years of relevant professional experience acceptable as alternative

Responsibilities

• Own accountability for customer outcomes and value realization across a portfolio of enterprise customers
• Develop and maintain Outcome-Based Success Plans tied to objectives, KPIs, and milestones
• Lead cross-functional coordination across Sales, Delivery, Operations, Consulting, Support and Engineering
• Drive retention, renewal, and expansion by focusing on value realization and strategic roadmap alignment
• Mentor other CS team members and contribute to scalable CS playbooks and models

Skills

Customer Success

Account Management

Consulting

Enterprise Relationships

Education

Bachelor's degree

Master's degree

PhD

Job description

Charter Communications, operating as Spectrum, is seeking a Senior Customer Success Manager IV to own outcomes and value realization for a portfolio of enterprise customers. You will coordinate across Sales, Delivery, Operations, Consulting, and Support to ensure retention and expansion.

The role emphasizes renewal readiness, executive engagement, and cross-functional alignment, shaping CS playbooks and mentoring teams. Strong B2B tech services experience is required.